Refund policy
Last updated: [17 March 2026]
Thank you for shopping with us. We strive to ensure that you are satisfied with your purchase. Please read our return and refund policy carefully.
Returns
We accept returns within 7 days of delivery if the product meets the following conditions:
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The item must be unused, unwashed, and in original condition
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The item must be returned with original packaging and tags
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Proof of purchase (order number or receipt) must be provided
Items that do not meet these conditions will not be accepted for return.
Non-Returnable Items
The following items cannot be returned:
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Used or washed products
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Items damaged by the customer
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Products purchased on sale or clearance
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Customized or altered items
Damaged or Wrong Product
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the product
After verification, we will offer a replacement or refund.
Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved:
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Refunds will be processed within 5–7 business days
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The refund will be issued via the original payment method or bank transfer.
Exchange Policy
We offer exchange only for defective or incorrect items. Exchanges are subject to product availability.
Return Shipping
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Customers are responsible for return shipping costs unless the product received is defective or incorrect.
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Shipping charges are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: fashionstudioahmed@gmail.com
Phone/WhatsApp: 03264799948 03084799947